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ISO 20000 Implementation

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Articles
ISO 20000

Business Relationship Management through the ITIL Lifecycle
by Drago Topalovic
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Articles
ISO 20000

ITIL Service Provider types – Type 3 or External Service Provider
by Neven Zitek
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Articles
ISO 20000

What ITIL roles can be combined in one person?
by Neven Zitek
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ISO 20000

ITIL Service Design Package – everything under one roof
by Branimir Valentic
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Articles
ISO 20000

How to coordinate the design and transition of services according to ITIL
by Neven Zitek
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Articles
ISO 20000

Business Impact Analysis in ITIL – Know what’s important
by Branimir Valentic
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Articles
ISO 20000

ITIL Service Portfolio Management Process Overview
by Drago Topalovic
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Articles
ISO 20000

ITIL / ISO 20000 RACI matrix – How to use it to clarify responsibilities
by Branimir Valentic
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Articles
ISO 20000

ITIL Application Management Function – Custodian of application knowledge
by Branimir Valentic
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Articles
ISO 20000

ITIL Service Strategy: What and Why of ITSM
by Drago Topalovic
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Articles
ISO 20000

How to define the scope of the SMS in ISO 20000
by Branimir Valentic
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Articles
ISO 20000

12 steps for ISO 20000 implementation
by Branimir Valentic
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ISO 20000

Vital Business Function according to ITIL principles
by Neven Zitek
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Articles
ISO 20000

Answers to 5 FAQs about the ITIL Service Asset and Configuration Management process
by Branimir Valentic
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Articles
ISO 20000

ITIL Service Provider types – Type 2 or Shared Services Unit
by Neven Zitek
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Articles
ISO 20000

Defining roles and responsibilities for ISO 20000-based IT Service Management
by Branimir Valentic
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Articles
ISO 20000

ITIL Risk response measures and recovery options from catastrophic events
by Neven Zitek
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Articles
ISO 20000

Service Desk: Single point of contact
by Drago Topalovic
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Articles
ISO 20000

ITIL Access Management – where do you think you’re going?
by Neven Zitek
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Articles
ISO 20000

ITIL and ISO 20000 – How to setup the Capacity Management process
by Branimir Valentic
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Articles
ISO 20000

Is the NOC (Network Operations Center) still viable according to ITIL?
by Neven Zitek
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Articles
ISO 20000

Post Implementation Review – Buzzword, or mighty tool?
by Branimir Valentic
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Articles
ISO 20000

ITIL Definitive Software Library and Definitive Hardware Store
by Neven Zitek
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Articles
ISO 20000

ITIL Financial Management – Charging as a moment of truth
by Branimir Valentic
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Articles
ISO 20000

ISO/IEC 20000 Service Delivery processes – The basis for IT management
by Antonio Jose Segovia
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ISO 20000

Availability Management – calculating for improvement
by Branimir Valentic
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Articles
ISO 20000

ITIL Transition – All about testing in Release and Deployment Management
by Neven Zitek
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Articles
ISO 20000

Technical Management Function – custodian of your technical expertise
by Branimir Valentic
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Articles
ISO 20000

Identifying context of the organization according to ISO 20000
by Shrikant Chaphekar
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Articles
ISO 20000

12 steps in the transition from ISO 20000 2011 to 2018 revision
by Hugh Shepherd
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Articles
ISO 20000

Building a world of knowledge – ITIL Knowledge Management
by Branimir Valentic
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Articles
ISO 20000

Service Reporting: get the picture, big and small
by Drago Topalovic
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Articles
ISO 20000

ITIL Supplier management – the third party you depend on
by Neven Zitek
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ISO 20000

ITIL Reactive and Proactive Capacity Management
by Neven Zitek
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Articles
ISO 20000

ITIL and Service Asset Management Part I – Growing Importance
by Branimir Valentic
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Articles
ISO 20000

ITIL – Service Validation and Testing
by Neven Zitek
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Articles
ISO 20000

What should be on the SMS management review agenda according to ISO 20000?
by Branimir Valentic
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Articles
ISO 20000

Using ISO 20000 to control IT services
by Antonio Jose Segovia
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Articles
ISO 20000

ITIL and ISO 20000 Budgeting and controlling Part II – A decision-making tool
by Branimir Valentic
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Articles
ISO 20000

ITIL and ISO/IEC 20000 History: Parallel Worlds
by Drago Topalovic
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Articles
ISO 20000

ISO 20000 Supplier Management – You lead the game
by Branimir Valentic
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Articles
ISO 20000

ITIL & Accounting in IT organizations – not even half as boring as it sounds!
by Neven Zitek
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Articles
ISO 20000

Design coordination process – creating a solid foundation
by Branimir Valentic
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Articles
ISO 20000

How to resolve the problem ticket/record according to ITIL/ISO 20000
by Branimir Valentic
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Articles
ISO 20000

Service Design in ITIL
by Drago Topalovic
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Articles
ISO 20000

Is it possible to calculate ROI for ITIL?
by Branimir Valentic
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Articles
ISO 20000

Knowing your herd – Service Asset and Configuration Management (SACM)
by Branimir Valentic
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Articles
ISO 20000

What is the role of the Service Asset and Configuration Manager according to ITIL/ISO 20000?
by Branimir Valentic
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Articles
ISO 20000

8 crucial activities to maintain the ISO 20000-based SMS after the certification audit
by Branimir Valentic
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Articles
ISO 20000

How to implement ITIL
by Neven Zitek
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Articles
ISO 20000

Who are the stakeholders and what is their importance in ITIL-based IT Service Management?
by Branimir Valentic
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Articles
ISO 20000

Known Errors – repetitio est mater studiorum? Not in this case.
by Branimir Valentic
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Articles
ISO 20000

Three faces of Capacity Management
by Branimir Valentic
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Articles
ISO 20000

ITIL Processes and Functions – the breakdown
by Neven Zitek
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Articles
ISO 20000

IT Operations Management Function in ITIL
by Drago Topalovic
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Articles
ISO 20000

SLAs, OLAs and UCs in ITIL and ISO 20000
by Neven Zitek
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Articles
ISO 20000

ITIL Application Management Lifecycle – within IT Service Lifecycle
by Neven Zitek
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Articles
ISO 20000

ITIL Service Provider types – Type I: Internal service provider
by Neven Zitek
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Articles
ISO 20000

Service Operation in ITIL
by Drago Topalovic
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ISO 20000

Transition planning and support – bridging design and operation
by Branimir Valentic
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