Annex 3 – Technical documentation on post-market surveillance

The manufacturer shall prove in a post-market surveillance plan that it complies with the obligation referred to in Article 83.

1. The post-market surveillance plan shall address the collection and utilization of available information, in particular:
   • information concerning serious incidents, including information from PSURs, and field safety corrective actions;
   • records referring to non-serious incidents and data on any undesirable side-effects;
   • information from trend reporting;
   • relevant specialist or technical literature, databases and/or registers;
   • information, including feedbacks and complaints, provided by users, distributors and importers; and
   • publicly available information about similar medical devices.
2. The post-market surveillance plan shall cover at least:
   • a proactive and systematic process to collect any information referred to in point (a). The process shall allow a correct characterisation of the performance of the devices and shall also allow a comparison to be made between the device and similar products available on the market;
   • effective and appropriate methods and processes to assess the collected data;
   • suitable indicators and threshold values that shall be used in the continuous reassessment of the benefit-risk analysis and of the risk management as referred to in Section 3 of Annex I;
   • effective and appropriate methods and tools to investigate complaints and analyse market-related experience collected in the field;
   • methods and protocols to manage the events subject to the trend report as provided for in Article 88, including the methods and protocols to be used to establish any statistically significant increase in the frequency or severity of incidents as well as the observation period;
   • methods and protocols to communicate effectively with competent authorities, notified bodies, economic operators and users;
   • reference to procedures to fulfil the manufacturers obligations laid down in Articles 83, 84 and 86;
   • systematic procedures to identify and initiate appropriate measures including corrective actions;
   • effective tools to trace and identify devices for which corrective actions might be necessary; and
   • a PMCF plan as referred to in Part B of Annex XIV, or a justification as to why a PMCF is not applicable.